FAQ

Not yet. Currently, CHECKIN.VN is focused on developing a vibrant community and rich content around travel and lifestyle check-ins. In our next phase, we’ll roll out features for booking hotels, event tickets, tours, and entertainment services—delivering a seamless and secure booking experience right on our platform.

Absolutely. We are committed to safeguarding your personal data under our Privacy Policy. CHECKIN.VN only collects essential information to enhance user experience and never shares or sells your data to third parties without your explicit consent, unless required by law.

We may collect your name, email address, phone number, location data (when permitted), site browsing behavior, and content you upload. This data is used solely to improve our services, personalize your experience, and offer relevant recommendations.

Yes. We welcome user-generated content related to travel, food, and lifestyle experiences. However, all content must comply with our Terms of Use—it must be lawful, respectful, and not include prohibited advertising or offensive material.

We’re always excited to collaborate with writers, photographers, influencers, travel bloggers, and tourism service providers. Please send your profile or partnership proposal to [email protected] and our team will get back to you as soon as possible.

No. CHECKIN.VN acts as a media and promotional platform. We do not directly manage or control the services provided by third parties. However, we strive to feature trusted partners and verified information to protect user interests.

You can log in to your account and update your details directly under account settings. If you wish to permanently delete your account and associated data, please contact our support team at [email protected]. We will process your request within 72 hours.

Yes. Users must be 13 years or older to create an account and access our services. Certain bookings—such as event tickets or tours—may have additional age restrictions, which will be clearly stated at the time of purchase.

All user-generated content is regularly reviewed by our moderation team. If you spot any content that is misleading, infringing, or inappropriate, please use the “Report” button beneath the post or email us at [email protected]. We take violations seriously and act promptly.

There are several easy ways to explore great spots on CHECKIN.VN: Use the search bar: Just type in keywords (like a location’s name or type—hotel, cafe, event, etc.) and choose from category suggestions to narrow down your search results. Browse by category: Head over to the Listings section to explore places grouped into categories like Hotels, Food, Cafés, Entertainment, and more. You can also filter results by location or service type. Check out the blog: Our Blog section is packed with trending check-in tips, travel inspirations, and must-visit places. It’s a great way to discover unique destinations or plan your next getaway.

Yes! Browsing and using the main features of CHECKIN.VN is completely free. You can search for places, read reviews, and explore content without any charges. Our goal is to connect people with amazing destinations and provide useful travel inspiration—no hidden fees involved.

You don’t need an account to browse places or read content. However, to fully interact with the platform—such as leaving reviews, saving favorites, or posting content—you’ll need to sign up for a free account. It’s quick, easy, and unlocks a personalized, community-driven experience.

Absolutely. CHECKIN.VN lets you save places you want to remember or visit later. Just click the (heart icon) on any listing page, and it’ll be added to your favorites. You can view all your saved locations in your profile—perfect for planning future trips or keeping track of hidden gems.

To share your experience, you’ll need to log into your account and follow these steps: Log in or sign up. Go to the listing page of the place you visited. Scroll to the “Customer Reviews” section or click the “Write a Review” button. Share your thoughts, rate the place, and post your review. Please keep your feedback honest, respectful, and helpful to the community. Reviews may be moderated to ensure quality and appropriateness.

If you know of (or own) a place or event that’s not listed yet, we’d love to hear from you! Here’s what you can do: Gather the details: Include the name, address, a short description, great photos, and contact info (or event date/time). Reach out: Email us at [email protected] or use the Contact form on the site to submit your request. Wait for approval: Our team will review your submission to ensure it meets our community standards. If approved, we’ll create a listing and let you know. In some cases, we may get back to you to ask for more info or updates. We’re always happy to highlight quality places and experiences!

If your business or location is already featured, but you'd like to manage or edit the info, just follow these steps: Email our team at [email protected] and include proof of ownership (like your business license, company email, or digital signature). Tell us what needs updating—we’ll either assist directly or grant you editing access. Keep it fresh: Make sure your listing stays accurate with up-to-date photos, contact info, opening hours, or changes in services. We verify requests to protect your business and ensure users receive trustworthy content.

Not yet, but the website is fully mobile-friendly. You can easily access all features using your smartphone or tablet browser. The design is responsive, so it works smoothly whether you're at home or on the go. An official app may be released in the future—stay tuned via our website or social media channels for updates.

Yes! CHECKIN.VN is available in both Vietnamese and English. You can switch languages using the toggle at the top of the page. While some user-submitted content may still be in Vietnamese, we’re working toward making the site more accessible to international users. If you're a traveler from abroad, don’t worry—our main features, blogs, and listings are being updated regularly in English for a global audience.

We’d love to hear from you! Whether you have a question, suggestion, or need help, here’s how to reach us: Email: Drop us a message at [email protected]. We usually reply within 24–48 hours. Contact form: Use the form on the Contact page to submit your inquiry directly. Phone (Vietnam only): You can reach us at +84 34919 8888 during business hours. Social media: Connect with us on Facebook or other platforms—we’re happy to chat and support however we can.